It may happen that you experience a bug issue on our apps. In that case, don't hesitate to report it via the chat or email and we'll respond in few minutes.

In order to solve the bug issue as fast as we can, it's important to provide us the more details you can.

  1. Where does it happen? Dashboard, Edition mode, a specific tab?
  2. Steps to reproduce your bug issue: what were your previous actions? if you can screencast the actions, it's even better 🙂
  3. Your device details: Which browser are you using and its version (Firefox, Google Chrome, Edge, Safari, ..) ? Are you on Mac or Windows?
  4. Send a screenshot of your Javascript Console: To access your Javascript Console, depending on your browser, use the following keyboard shortcuts:

    Safari: Press Ctrl + Alt + I or ⌥ + ⌘ + I
    Google Chrome: Press Ctrl + ⇧ + J or ⌥ + ⌘ + J
    Firefox:  Press Ctrl + ⇧ + K or ⌥ + ⌘ + K

    Take a screenshot, some errors should appear, they are marked in red.
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